Privacy Policy

1. Who We Are

ALNJ LLC ("Company," "we," "us," or "our") operates as Alnjlic Luxury Transportation, providing premium chauffeur and transportation services across Washington D.C., Maryland, and Virginia (the "DMV area"), as well as New York, California, and internationally.

2. Information We Collect

We collect the following categories of personal information:

• Identity Data: First name, last name, company name
• Contact Data: Email address, phone number, mailing address
• Transaction Data: Booking details, service history, payment information, invoices
• Usage Data: IP address, browser type, pages visited, time on site, referring URLs
• Location Data: Pickup/dropoff locations you provide for transportation services
• Communications Data: Emails, messages, and records of calls with our team
• Marketing Preferences: Your choices regarding receiving marketing communications
• Consent Records: Date, time, and method of consent to our Terms and Privacy Policy

We do not collect sensitive personal information such as Social Security numbers, government IDs, or health data, except where strictly required and with explicit consent.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To book, dispatch, and confirm transportation services
• Communications: To respond to inquiries, send booking confirmations, and provide customer support
• Payment Processing: To process and confirm payments for services rendered
• Marketing: To send promotional offers, newsletters, and service updates (only with your consent)
• Remarketing: To show relevant ads based on your prior interactions with our website
• Analytics: To understand how our website is used and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect our customers, employees, and business from fraud and harm

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill a transportation booking
• Consent: Where you have provided explicit consent (e.g., marketing emails)
• Legitimate Interests: Operating our business, improving services, and fraud prevention
• Legal Obligation: Complying with applicable federal, state, and local laws

5. Data Sharing and Disclosure

We do not sell your personal information. We may share it with:

• Service Providers: Payment processors (PCI-DSS compliant), email delivery services, analytics providers
• Transportation Partners: Where necessary to fulfill a booking (driver dispatching)
• Professional Advisors: Lawyers, accountants, and insurers, under confidentiality agreements
• Law Enforcement: Where required by law, court order, or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not share your data with third parties for their own marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Strictly Necessary: Required for the website to function (cannot be disabled)
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
• Marketing Cookies: Used for remarketing and targeted advertising

You may manage cookie preferences using the Cookie Settings link in our footer. To opt out of Google Analytics, visit Google Analytics Opt-Out.

7. Data Retention

We retain your personal data for the following periods:

• Customer Records: 7 years after last transaction (for tax and legal compliance)
• Booking/Transaction Data: 7 years (IRS and state tax requirements)
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (Google Analytics default)
• Security Logs: 12 months

8. Your Privacy Rights

For All Customers

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion ("right to be forgotten")
• Right to opt out of marketing communications at any time

Virginia Residents (VCDPA)

If you are a Virginia resident, you have additional rights under the Virginia Consumer Data Protection Act:

• Right to know what personal data we process
• Right to correct inaccuracies
• Right to delete personal data
• Right to data portability
• Right to opt out of targeted advertising and profiling
• Right to appeal our decisions regarding your data rights request

Maryland Residents (MODPA)

Where applicable, Maryland residents may exercise rights provided under the Maryland Online Data Privacy Act.

How to Exercise Your Rights

Submit a request to: info@alnjllc.com or call 888-670-0002. We will respond within 45 days. If we deny your request, we will explain why and how to appeal.

9. Data Security

We protect your data with:

• TLS/HTTPS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Access controls — only authorized staff access customer data
• PCI-DSS compliant payment processing (we never store card numbers)
• Regular security reviews and employee training

10. Breach Notification

In the event of a data breach that may harm you, we will notify affected individuals promptly in accordance with applicable breach notification laws in the District of Columbia, Maryland, and Virginia. Where required, we will also notify the relevant Attorney General.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, contact us immediately at info@alnjllc.com.

12. Accessibility

ALNJ LLC is committed to providing a website that is accessible to the widest possible audience. We aim to conform to WCAG 2.1 Level AA. If you experience difficulty accessing any part of our website, email info@alnjllc.com or call 888-670-0002.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated "Last Updated" date and, where appropriate, by email.

14. Contact Us